Delivery
Policy.
Clear information about order processing, delivery times and receiving your Carter & Row order.
Simple from
order to door.
We keep delivery straightforward, with free standard delivery on orders placed through Carter & Row.
Once your order has been received, we prepare the items for dispatch and arrange delivery to the address provided during checkout.
Free delivery
Standard delivery is provided free of charge for eligible orders placed through our website.
No separate standard delivery fee is added during checkout.
No additional standard delivery charge is added to your order.
Order processing
Orders are normally prepared for dispatch within 1–2 working days after the order has been received.
Orders placed outside normal working hours, during weekends or on public holidays may begin processing on the next working day.
Your order is recorded and the details are prepared for processing.
Items are checked and prepared for dispatch.
Your parcel is handed to the selected delivery service.
Your order continues to the delivery address provided at checkout.
Estimated delivery time
Standard delivery usually takes approximately 2–5 working days after dispatch.
Delivery times are estimates rather than guaranteed arrival dates. Actual delivery timing can vary depending on the delivery service, destination and circumstances affecting the delivery network.
A useful delivery estimate
The estimated period begins once your order has been dispatched rather than when the order is first placed.
Delivery tracking
Where tracking information is available, it may be provided after your order has been dispatched.
Tracking information can take some time to become active after a parcel has entered the delivery network.
Delivery address
Please check your delivery details carefully before completing your order.
Once an order has entered the dispatch process, changes to the delivery address may not always be possible.
Before ordering
Check your name, address and postcode carefully.
After ordering
Contact us promptly if you notice an error in your delivery details.
Address changes
We will do our best to assist where the order has not yet been dispatched.
Missed deliveries
If nobody is available when delivery is attempted, the delivery service may leave instructions for arranging another delivery or collecting the parcel where that option is available.
Please follow any instructions provided by the delivery service to arrange the next available step.
Delayed deliveries
Occasionally, delivery may take longer than the estimated period due to circumstances affecting the delivery network.
This may include periods of unusually high parcel volumes, operational interruptions, weather conditions or other events affecting normal delivery services.
If your parcel appears to be taking longer than expected, please contact us with your order number and we will be happy to review the available delivery information.
Parcel issues
If your parcel arrives with visible damage, please let us know as soon as reasonably possible.
If an expected parcel has not arrived, please contact us so that we can review the order and available delivery information.
Damaged parcel
Contact us with your order details and photographs where useful.
Parcel not received
We can review the available delivery information and advise on the next step.
Delivery confirmation
Delivery may be recorded by the delivery service using tracking information or another delivery confirmation method.
Depending on the service used, a parcel may be delivered to the provided address, a suitable location or another arrangement indicated by the delivery service.
Orders containing several items
Where an order contains several products, items may occasionally be dispatched together or separately depending on availability and processing arrangements.
If an order is sent in more than one parcel, delivery information may become available at different times.
Questions about delivery?
If you have a question about an order, delivery estimate or tracking information, please use the Contact Us page and include your order number where available.
We will review the relevant information and help you with the next step.
Orders are normally prepared within 1–2 working days, followed by an estimated 2–5 working day delivery period after dispatch.
Carter & Row · Delivery Policy