About Carter & Row

Carter & Row is an online retail brand specialising in men’s accessories, including leather belts, tie bars, woven braces, metal cufflinks, wool-blend scarves, pocket squares, beanie hats and minimalist wallets.

Using our website

You are welcome to browse the website for personal and lawful purposes.

Information displayed on the website is provided to help customers understand our products, services and ordering process.

Please do not use the website in a way that interferes with its normal operation or attempts to gain unauthorised access to website systems or information.

Products and product information

We make reasonable efforts to ensure that product descriptions, photographs, colours, dimensions and other information shown on the website are useful and accurate.

Product colours may appear slightly different depending on your screen or device settings.

Product availability may change from time to time. Where an item becomes unavailable after an order has been placed, we will contact you with appropriate information about the order.

Prices

Product prices are displayed on the relevant product pages at the time of purchase.

Prices may be updated from time to time. Any applicable delivery charges are shown during the ordering process before an order is completed.

The price applicable to your order is the price displayed when you complete the checkout process, subject to any obvious pricing or technical error.

Orders

When you place an order, you are making a request to purchase the selected products at the price shown during checkout.

After submitting an order, you will normally receive an order confirmation by email.

An order confirmation acknowledges that we have received your order. Orders are subject to product availability and successful processing.

Payment

Payment is completed through the payment options presented during checkout.

You should provide accurate information when completing your order and ensure that the payment method being used is available for the transaction.

Once payment has been successfully processed, your order can move into the preparation and dispatch process.

Delivery

Orders are normally prepared for dispatch within 1–2 working days.

Standard delivery is provided free of charge. Delivery usually takes approximately 2–5 working days after dispatch.

Delivery times are estimates and can vary depending on circumstances affecting the delivery service.

Full information about order processing, delivery and tracking can be found in our Delivery Policy.

Returns and refunds

If you wish to return an item, please refer to our Refund Policy for information about eligibility, return arrangements and refund processing.

We ask that returned products are kept in suitable condition and returned with the relevant order information where possible.

Once an eligible return has been reviewed, approved refunds are normally processed within 3–7 working days. The time for the funds to appear in your account can depend on the payment provider or financial institution involved.

Incorrect or damaged items

If you receive an item that appears to be incorrect or arrives with an issue, please contact us as soon as reasonably possible.

Please include your order number and a brief description of the issue. Photographs may also be useful when reviewing the matter.

We will review the information provided and advise you on the appropriate next step.

Intellectual property

The Carter & Row name, visual identity, website design, written content, photographs, graphics and other materials displayed on the website belong to Carter & Row or are used with appropriate permission.

Website content should not be reproduced, copied, modified or used for commercial purposes without appropriate permission.

Website information

We aim to keep the information on our website current and useful. From time to time, pages, product information or website features may be updated or temporarily unavailable while changes are made.

We may make reasonable changes to website content, product ranges, prices or presentation as part of normal website operation.

Liability

We take reasonable care in operating the website, processing orders and providing product information.

Nothing in these Terms & Conditions is intended to limit or exclude any rights or protections that cannot lawfully be limited or excluded.

Where an issue arises with an order or product, we encourage customers to contact us so that the matter can be reviewed promptly and fairly.

Changes to these terms

We may update these Terms & Conditions from time to time to reflect changes to our website, products, ordering process or applicable requirements.

The version displayed on this page applies to website use and orders placed after it becomes available.

We recommend checking this page occasionally if you continue to use the website.

Governing law

These Terms & Conditions are governed by the laws of England and Wales.

Any matter arising in connection with these terms will be handled in accordance with the applicable laws and procedures of England and Wales.

Contact

If you have a question about these terms, an order or any aspect of our website, please contact Carter & Row.